BT Customer Service Advisor - Newcastle

Newcastle upon Tyne, Tyne and Wear
£16575 - £18075 per annum
12 Mar 2018
09 Apr 2018
Manpower UK
Job Type
£18,075 OTE

Full time Temporary - ongoing with no end date.

Brilliant experiences. Happy customers. Exceptional people.

Do you want the opportunity to work with motivated, exceptional people every day in an amazing team environment that has customers at the heart of everything we do? Do you want a better work life balance? Need hours to suit your lifestyle?

Full time hours available 37.5hrs per week, 4 weeks full time training. Whether you are a school/college leaver or if you have had a career break or just want a fresh start in something new we are confident we can provide all the support and coaching you need to achieve this.

Every day millions of our customers connect, play, watch, learn, and live their lives using our products and services. Investing in our customers' experience is important to us - and that's where you come in. The Customer Care team are the voices of BT. We're the ones people turn to, online or on the phone. They bring our services to life, whether it's superfast fibre broadband, TV or our latest HD Sport Channels.

What's in it for me? Not only will you be working at one of the world's leading brands, you'll also receive a competitive salary of £16,575 & £1.5k OTE bonus. As a valued employee you'll also qualify for a wide range of high street discounts plus 30% off BT Mobile, free BT Broadband and half price BT TV. Discounts apply whilst employment continues. A compatible line required for BT Broadband and BT TV, otherwise £30 connection charge may apply

What will be I doing? Firstly you will receive top-notch training and coaching which is tailored to you. This will give you all the knowledge and confidence you need to engage with our UK BT customers. As a BT Customer Service Advisor, you will work hard to ensure customer issues are resolved swiftly and with incredible service. From checking account queries to solving service problems, you will help customers understand the self-serve capabilities we have available whilst always providing the right solution to make them happy. Your tasks will vary - from pre-empting customer calls so that we can fix the issue behind the scenes, to addressing specific cases where resolution hasn't been achieved before. Whatever the issue however, you are BT ambassadors, providing unrivalled support and information to our customers.

Our offices are usually open from 8am to 10pm every day. You'll cover a variety of shifts between these hours, including evenings and weekends, which could bump your salary even further as we offer increased pay for shifts worked in the evening and Sundays. We will ask for your preferences and match them as closely as we can.
Do you want to advance your career whilst earning a competitive salary and bonus….what are you waiting for? Apply for this job here….

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