German Speaking Junior Social Media Specialist

Liverpool, Merseyside
£19000 - £23000 per annum + Benefits
12 Mar 2018
26 Mar 2018
DE Social Media Jnr
Manpower UK
Job Type
Junior Social Media Specialist - German Speaking x2

UK | Liverpool

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - working for our client, you will have the chance to improve quality of life all across the UK and across the globe. For more than 30 years, our client has offered global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Our client has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing unit in Liverpool we are looking for an experienced Social Media Specialist to join one of our exciting campaigns.

Your responsibilities:

►Communicate on behalf of the team in conjunction with regional and central communications departments
►Manage the operational service for our client owned social media platforms (Social Customer Care)
►Analysis and reporting of social media activities
►Monitor and report on our client and its diverse products within the social web (Social Media Monitoring)
►Engagement with communities and identification of key influencers
►Identify trends and development of best practices
►Provide support to agents in responding to customers on different social media platforms and create stringent guidelines / update of knowledge data base
►Enabling and training of other locations within the international social media network

What distinguishes you?
►Relevant experience in social network, in particular the maintenance of communities and social media platforms
►Experience in social media (agency or company) required
►Excellent verbal, written and interactive communication skills in German and English
►In-depth knowledge of all relevant social media tools and current online communication techniques
►Proactive, flexible and ability to work independently with a high degree of responsibility
►Quality-driven work ethic and intercultural awareness
►A degree in a related field is desirable but not essential

Working hours:
►Monday - Sunday (rota 07:00 - 23.00)
►1 in 4 weekends - When working the weekend, you will only be required to work 3 days in week (please note when can be flexible on working hours over the weekends)


Salary - Range 19-23K (dependant on experience)

* Bonus - Up to 8% personal performance (paid quarterly), up to 4% company performance (paid annually)
* Defined pension contribution scheme
* 25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)
* Life assurance (x7 annual salary)
* Health insurance after 2 years permanent service (please note this is not private medical i.e. BUPA etc.)
* Client product discounts
* Local discounts (gym, restaurants etc.)
* Cycle to work scheme
* Childcare vouchers
* Eye care vouchers

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