IT Helpdesk Analyst (Level 1)

Undisclosed Company
Greenock, Inverclyde
12 Mar 2018
02 Apr 2018
Manpower UK
Job Type
Manpower is recruiting IT Helpdesk Analysts with a technical support background and an interest in IT to work within their Customer Service Centre in Greenock.

As an IT Helpdesk Analyst, your main responsibilities will be to:

* Act as first point of contact to resolve/assist with technical queries
* Track & monitor call activity and manage call queues
* Escalate issues where necessary to the team leader, ensuring the group maintains professionalism at all times and if necessary, carry out remedial action in complaint situations
* Determine problems and record accurate details on all incoming
* Ensure that policies are adhered to at all times (e.g. virus control, non-authorised software etc.)
You may be required to undertake various tasks as required by senior members of staff to set up procedures and processes to improve support methodology.

The ideal candidate will have:

* Good interpersonal skills, with the ability to communicate effectively.
* Excellent time management skills, with the ability to work under pressure and prioritise with limited guidance from line management.
* Good analytical skills with a structured & methodical approach.
* Good knowledge of SLAs and escalation procedures.
* Previous IT Helpdesk experience and ITIL framework knowledge would be preferred

The successful candidate will receive excellent benefits including competitive salary , excellent holiday allowance plus benefits including free car parking, onsite train station, eyecare plus many more.

Interested? Apply now!

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