International Credit Specialist

East Sussex, Brighton
Up to £10.98 per hour
12 Mar 2018
02 Apr 2018
Manpower UK
Job Type
Manpower is currently recruiting for International Credit Specialists on behalf of our client, American Express. These are temporary roles, potentially long term with good performance in the role, starting on 9th April and will be working 10am - 6pm Monday to Friday. You will be provided with full training on your first 2 weeks, and offered on the job training as you progress in your role.

In the International Currency Card team, you will be responsible for managing first contact resolution with customers over the phone. You will make sound decisions in both the context of lending and collection, taking into consideration the Card Member's payment history and other mediating factors. You will think on your feet and provide individualised solutions to each account.

You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:
*Negotiate for the collection of overdue payments;
*Secure the repayment of due and overdue funds;
*Review card holder spending needs and make lending decisions;
*Uphold the American Express brand image and customer loyalty through outstanding customer service;
*Work to the highest standards with a balanced delivery of both customer experience and shareholder value.

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:
*An excellent communicator with exceptional interpersonal skills;
*Highly assertive with an accomplished telephone manner;
*Confident taking initiative and making judgement calls;
*Able to use negotiation and relationship management skills to provide win-win outcomes;
*Highly self-motivated, results-oriented and positive;
*A teaam player;
*Well-presented and professional;
*Passionate about American Express and customer service.

If you're looking for your next customer service role within a passionate team, please apply here today!

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