Customer Service Advisor

Recruiter
Undisclosed Company
Location
Nottingham, Nottinghamshire
Salary
Up to £18000 per annum
Posted
12 Mar 2018
Closes
26 Mar 2018
Ref
OX2121
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Manpower has a number of vacancies to join a company at a new Customer Contact Centre in Ashfield for an assignment with significant future opportunities. This well-established business is a leading provider of educational resources to educational establishments and brings significant benefits and impact to its clients. They are an international company and are looking for proven Customer Contact Advisors to join their established team.

Key Responsibilities:
* Answer all types of customer contact (via telephone, email, post etc.) including inbound and outbound communication.
* Attend business updates, team meetings and product demonstration days.
* Support the Team Leader in testing and implementation of process improvements.
* Building relationships through effective communication and problem solving.
* Ensure queries are resolved within defined service levels and work towards KPIs.

Key Skills:
* Educated to GCSE Level or equivalent.
* Proven customer service skills with the ability to build relationships with clients.
* Good problem solving skills and attention to detail.
* Proficient in MS Office and a fast learner of new databases.
* Self-motivated with a customer focused attitude.

This client can offer fantastic benefits in return including on site parking, 4 week training course and opportunities for future career progression.

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