Customer Advisor - Immeidate Start
We have a great opportunity to join an industry leading organisation based in Aston, Birmingham as a Customer Advisor. You will be required to provide a high standard of both inbound and outbound telephone support and associated administrative tasks. Delivering outstanding customer service to both internal and external customers within a critical timeframe. As a Customer Advisor you will be required to: * Respond to all incoming calls as required * Process outbound calls to appropriate area * Accurately and efficiently enter information reported onto the relevant systems * Ensure all work is carried out to the highest level of accuracy * Ensure individual KPIs are achieved and maintained * Adapt approach depending on customer situation * Strive to maximise internal and external customer satisfaction Skills and experience required: * Excellent time-keeping and attendance history * Exceptional telephone manner * Ambitious and target driven * Proven track record of exceeding targets * Being a team player * Willing to take ownership and responsibility for customer requirements * Strong organisational skills and ability to prioritise * Calm under pressure and flexible in approach Variety of shift patterns available to help support the 24/7 365 days operation. Welcoming all applications from variety of backgrounds and levels of experience. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or give us a call. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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