IT SUPPORT ENGINEER - LEVEL 3

Recruiter
Undisclosed Company
Location
Bristol
Salary
£20 - £20.41 per hour
Posted
13 Mar 2018
Closes
10 Apr 2018
Ref
ITL3BRIS
Contact
Manpower UK
Sector
IT
Job Type
Contract
Hours
Full-time

A global leading technology company is actively seeking a Level 3 Deskside Support Engineer to work at their offices at Claverham near Bristol for a leading aviation client. This is an excellent opportunity to work in a senior customer facing role and thus it's essential that a good relationship with the Client is achieved. The role requires excellent software, hardware and customer skills in tandem with good organisational skills. This Desktop Engineer Role is mainly technical for 2nd / 3rd line software issues and dealing with incidents /requests, also undertaking other duties which may include managing asset refreshes and issuing of other IT kit with customers.

DUTIES:
* Perform basic diagnostics
* Extract hard drive
* Memory upgrade (requires escalated MyRequest)
* Recover data, if possible
* Initiate incident ticket on behalf of the user if part replacement is required (i.e. hard drive, system board)
* Reimage (no ticket required)
* Back up data
* Reimage and stage PC
* Rebuild local and roaming profile as required to resolve a number of issues ranging from profiles to applications.
* Create complete profile backup
* Assist with remote access set-up and/or issues
* Provide "How To/Q&A" support and documentation

SKILLS & EXPERIENCE:
* A broad technical knowledge of PC's/peripherals and their architecture
* A minimum of 3 years' experience in desktop support
* Good working knowledge of current software packages
* Good working knowledge of operating system
* Good understanding of IT infrastructure
* Ability to work on own initiative, address and resolve problems in a pressurised environment
* Ability to diagnose faults in the hardware/software/operating systems used by the customer
* Excellent organisational skills, able to take a methodical approach to service issues
* Contributes to, supports and works within the team
* Excellent communication and interpersonal skills
* Experience in managing small teams/projects
* Have knowledge of how to install standard image onto PCs

REWARDS
ON OFFER IS AN EXCELLENT RATE OF PAY OF UP TO £20.41 PER HOUR FOR 6-8 MONTHS WITH POSSIBLE EXTENSION.
TO APPLY PLEASE SEND YOUR CV. FOR FURTHER INFORMATION PLEASE CALL 07 5 15 324 695

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