Customer Service Advisor/Call Centre Advisor
My client is committed to creating opportunities for its employees, its clients and its shareholders. Our employees are motivated and we realise their potential, challenging them to learn and to embrace change.
The passion for process and an intense client focus ensures that we deliver an award winning service.
We have an opportunity for a Call Centre Advisor. The main purpose of the role will be to embrace customer service excellence within a local and shared service Business Rates Call centre in Castlewood, Clevedon. Focussing on delivery of individual productivity, quality performance; maintaining accurate, up to date procedural and legislative knowledge.
Key tasks and responsibilities will be to:
- Provide detailed telephone information and advice to internal & external customers.
- Record information within relevant systems in an efficient, clear and concise manner; following all data quality and call quality requirements.
- Maximise productive time.
- Understand both positive/negative customer journeys and the implication on customer service.
- Competent use of all bespoke computer systems.
- Ensure all data protection rules are met including relevant questioning within customer and client telephone calls.
- Communications, verbal and written to be in line with data quality and call quality guidelines and adhere to my client's standards
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
- Extensive experience of delivering a first class service to a diverse range of customers from initial point of contact.
- Using information technology to gather information and resolve enquiries.
- Experience of gathering, organising and managing information.
- Being responsive, customer-focused and committed to customer care.
- Experience of working in a busy call centre environment.
- Demonstrate a flexible approach to working patterns to meet business peaks and troughs.
To comply with the government's Baseline Security Personnel Standard Verification process, this job is subject to completion of a DBS check