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Field Service Advisor - Birmingham North

Employer
E.ON
Location
Birmingham, West Midlands
Salary
£7.63 - £9.88 per hour
Closing date
15 Mar 2018

View more

Sector
Utilities
Job Type
Temporary
Hours
Full-time

Job Details

Job Title: Field Service Advisor

Location: Birmingham North

Millions of people get their electricity and gas from our client - they're one of the UK's top energy companies. They're on a mission to be every customer's trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this - that's where you come in.

As a Field Service Advisor, you'll be the face of a leading Energy Company on our customers' doorstep, visiting our residential and commercial premises on a daily basis to obtain gas and electricity readings from their meters, inspect meter connections, accurately capture data and provide onsite customer service. While you're there, you'll also book appointments for customers to have their Smart meters installed, providing information and advice on Smart where needed. You'll play a key role in helping customers control the energy they use and will talk to customers about our exciting new products and services which can help them. Across everything you do, you'll go above and beyond to deliver a great customer experience - we pride ourselves on providing the very best in electricity and gas metering services. You'll also be provided with impressive training and development to fulfil your role.

Who we're looking for

The ideal candidate should have experience of working with customers with excellent communication skills as you will be seen as an ambassador in the local community and the service you provide will be a positive lasting impression on the customer. You will have the ability to adapt to change as we continue to rollout one of the biggest changes the energy industry has seen and develop new solutions for our customers, which you'll be an advocate for. You'll be expected to plan your own workload in the most efficient way to meet timescales and our customers' needs.


You will be a lone worker who will be outdoors in all weathers on a daily basis and as the role is reasonably active and involves working within confined spaces, you'll need to be physically fit. You'll be provided with a branded van.

You'll be responsible for servicing customers within a set geographical location within B1 to B12, B15, B16, B18, B19 postcodes.

Please note you must also hold a full UK driving licence with no more than 6 points and have a home telephone line for downloading your daily data.

What we'll offer you

Pay Rate: £7.63 per hour increasing to £9.88 an hour after 12 weeks and 28 days annual leave per annum pro rata for the first 12 weeks increasing to 34 days per annum thereafter

Hours: Full Time 37 hours fully flexible to work a 7.4 hour shift between 8am and 8pm Monday to Friday. You will be required to work a late shift every week and be available to cover appointments 1 Saturday every 8 weeks (when you work a Saturday you will get time off in the week).

Duration: You'll join on a temporary ongoing basis, with no anticipated end date, with the potential opportunity to progress and apply for permanent positions within the business.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Company info
Mini-site
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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