Helpdesk Operator

Undisclosed Company
North Lanarkshire, Bellshill
Up to £10.00 per hour
14 Mar 2018
28 Mar 2018
Manpower UK
Job Type
Our client has been providing technology support to the Education sector for over 40 Years. Together with the world's leading exam boards, government ministries and awarding organisations, They have been modernising the assessment landscape.

We are looking for Helpdesk Operatives with excellent communication and problem solving skills to provide 1st line software support. This is a very rewarding opportunity to help genuinely appreciative end-users flagship product, an assessment tool called Assessor - the world's most widely used high stakes e-marking application, used to mark around 160 million exam pages each year.

As a Helpdesk Operative you will work as part of a helpdesk team, owning customer issues across their entire lifecycle through to resolution. You will work during one of our busiest operational period, supporting our end-users as they complete their assessment marking and grading using Assessor.

As the helpdesk operates 362 days a year, flexibility to work shift patterns will be important. Opening times range from 8am-9pm, with shifts in operational to cover the full working day. All shifts will be 8.5 hours with a 45 minute lunch break.

Key responsibilities include;
Support the system users by managing the escalation of queries via investigation and interaction with wider internal teams
Take ownership of issues and see them through to completion
Identifying repeat issues/problems and work to minimise their impact
Work within the ITIL framework of best-practise.

In order to be considered, You will have the following skills;
Diagnostic and troubleshooting skills
Excellent communication skills; able to adapt to users' differing levels of seniority/technical ability
Team player with high standards
Sound planning & organising skills
Outstanding Customer Care focus.

Please note, Interested candidates will be expected to sit an online test to assess skills, and successful candidates will start on the 9th of April.

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