Program Manager

Program Manager
Feltham
Start: 30.03.2018
End: 27.07.2018
40 Hours Per Week
£77.67 Per Hour

Experience and Qualifications

* ACFE or equivalent Fraud Examiners Certification
* BA/BS or advanced degree
* 5+ years' experience in fraud investigations, particularly in the field of services or IT products or insurance, with proven track record
* Compliance or legal experience within a Service Operations, Channels or Service Sales environment
* Proven experience handling controversial situations and sensitive negotiations

Critical Skills

* Strong organisational skills with strong analytics skills, logical thinking, problem solving and decision making skills
* Able to work under general supervision, following established procedures and exercising some discretion and latitude in determining techniques and methods necessary to conduct complex services review investigations
* Proven leadership skills- Able to influence and persuade internal and external senior management
* Exceptional negotiation skills and superior written and verbal communication skills
* Must have experience leading complex, cross-functional programs in global multi-matrix environment
* Commercial acumen and Executive Presence
* Strong Collaboration and partnering skills

Description:

Reporting to the EMEAR Service Entitlement & Compliance Sr. Manager, the successful candidate will be responsible to execute a Service Compliance program across the EMEAR region to increase service coverage and decrease service costs all the while driving fora more compliant Partner and Customer ecosystem.
This role is responsible to develop and maintain key partnerships with EMEAR local and corporate stakeholders, including but not limited to regional Service Sales, Service Partners, Finance and Legal, One Services, and peer groups.
This is a great chance to join Cisco Services and work in a critical position that collaborates with senior stakeholders across the business to achieve tangible business results.

Responsibilities

* Own and lead key relationships with Sales Leaders, Operations Leaders and Legal teams to align our strategy within their business
* Develop and Execute a programmatic approach to compliance reviews reducing noncompliance and improving service coverage
* Lead Compliance Services Reviews with Partners and construct remediation plans that drive sustainable behavioural improvements
* Conduct interviews with subjects of the reviews
* Coordinate the collection and preservation of evidences part of the review in line with industry and company standards
* Prepare thorough reports and summaries outlining the Service review investigation
* Enforce Entitlement Policy to maintain high levels of compliance and minimise over delivery
* Partner with service sales to translate operational measures into sales opportunities
* Undertake diagnostic deep dives to identify trends and remediate new emerging risks, issues or control deficiencies
* Provide recommendations for the amendment to policies and procedures and changes to systems in order to prevent or minimise losses
* Represent EMEAR Compliance issues and requirements into Regional and global Service Entitlement Plans
* Be a Service Compliance Advisor within EMEAR