Finnish Speaking Customer Feedback Management Agent

Manpower is recruiting for a Finnish-Speaking Customer Feedback Management Agent to work for our client based in Liverpool. Our client is a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services.

As a Finnish Speaking Customer Feedback Management Agent, your main responsibilities will be to:

*handle varied customer service calls, emails and social media enquiries
*Provide professional, accomplished communication to a wide range of customers, including VIPs.
*Ensure excellent customer service to all customers with a right first time approach

The ideal candidate will have:

*Excellent communications skills with particular emphasis on phone and written correspondence.
*Fluent/proficient level of Finnish in addition to English and enjoy working on a multinational team.
*Excellent PC skills and good working knowledge of all MS applications
*Previous working experience in a customer care environment
*The ability to work independently and in a structured way and are able to take decisions based on your own research findings.
*Experience of working to targets/deadlines
*Flexibility with regards to working hours, motivated and goal-driven and take on responsibility for your work.
*Skills in using all Microsoft packages and the ability to provide exceptional customer service

Working Hours

You will be working 37.5 hours per week, Monday - Friday between the hours of 07:00 - 15:00 or 08:00 - 16:00 or 09:00 - 17:00.

Benefits

£7.95 per hour plus £100 per month language bonus

The successful candidate will receive up to 8% performance-related bonus, eye care voucher and subsidised car park. You will also receive free tea, coffee and fruit

Interested? Apply now!