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Norwegian Junior IT Customer Service

Employer
Manpower Ireland
Location
Dublin
Salary
EUR23500 - EUR24900 per annum
Closing date
11 Apr 2018
Join Manpower onsite one of the world's largest IT companies in Dublin! Start your career in the IT business using your Norwegian language skills.

About the job
As a Norwegian Technical Support Customer Agent, you will be joining the Nordic speaking team in an open office environment with the rest of the EU language teams. You will support incoming calls and emails from clients of the business. It is an inbound B2B (business to business) environment where it is most important that you can provide a friendly service and contribute to the positive image of the brand. Clients/customers will contact you in Norwegian and English with questions ranging from retrieving a password to trouble with installation of software or hardware, etc. the questions range from basic ones to the ones that require more in-depth knowledge.

Training
We created a two weeks training schedule to teach you the different systems and start to feel comfortable in your role. After the two weeks you will be supporting a colleague at his or her desk, until you feel ready to start raking calls and tickets yourself from your own desk. Of course, your colleagues are right there to support you if needed and if needed you can always escalate it to the 2nd level support. From experience, after two months you will feel more comfortable to take more in-depth it queries as your knowledge keeps expending.

What we offer
Salary: 23.500 Euro + 1.400 Euro Bonus annually
Contract length: 23 months initially
Working hours: Monday - Friday, no weekends or shift work.
Development: Manpower offers a range of free online trainings you can delve into!
Manpower offers a relocation package for when you are abroad in Europe

Who are you?
You are fluent in the Norwegian and English language and enjoy using your skills
A strong interest to start/develop a career in IT and customer service
Any previous work experience or education in IT is a benefit but certainly not essential as we can train anything when you have the right mind set
Currently have an EU Passport or Irish Visa stamp 4
You are a great team player and enjoy helping others

I'm interested, what are the process?
It is a fast-moving process, but I will be supporting you with the steps! We will have a chat together about the role and your experience. I will pop you a basic questionnaire and afterwards will schedule an interview for you, either face to face (when in Ireland) or via Skype. We have the interview feedback on the day itself and when positive you will have your contract send out immediately as well.

Want to know more or have questions? Want to apply? Call or email me directly for a personal chat in confidence: Sandra.deKlerk@manpower.ie OR CALL: +353 (0) 87 7009740

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