Events Co-ordinator/Restaurant Manager

Manpower is currently recruiting for a Food & Beverage Manager for our client within the Public Sector. Our client is looking for self-motivated, effective communicator; innovative and strong leadership skills that are able to lead by example and are able to take the Restaurant & Events team progressively forward ensuring processes and standards are achieved and maintained.

The successful candidate is responsible for the day-to-day operational management of Sketty Hall. You will be responsible for planning and co-ordination of service delivery to customers including management, menu planning providing guidance and advice/requirement. You must co-ordinate and oversee the activities to ensure that all training, conference and banqueting services provided meet the client's need and events are run efficiently and effectively, resulting in high standards of customer satisfaction and To work in partnership with the Director of Skills and Business Development to promote and develop Sketty Hall as a premier venue for training, conferencing and events. Also you must have commercial accountability for budgeting and financial management; achieved by a strategic overview and planning ahead to maximise profits and be responsible for the day-to-day management of the estate.You must be able to plan, organise and execute all external functions offered and manage and lead all staff efficiently and effectively, providing efficient and effective leadership to the staff.

MAIN DUTIES AND RESPONSIBILITIES

• To work in close partnership with the activities of the Directorate of Skills and Business Development to maximise the use of Sketty Hall facilities to ensure that income generation targets are met.
• To research markets which will identify opportunities to develop and promote Sketty Hall as a premiere banqueting / eating venue and make recommendations to the Director of Business Development.
• To act as first point of contact for all telephone and in person enquiries ensuring all existing and potential customers are treated with outstanding customer care and that the facilities and services of Sketty Hall are effectively promoted.
• To act as the License Holder ensuring College compliance with licensing laws, health and safety and other statutory regulations
• To liaise with clients to ascertain their precise event requirements and be accountable for the planning and organising of all aspects of the event including catering, beverages, rooming, staffing, services etc.
• To be responsible for the customer experience dealing with enquiries, complaints, compliments and comments
• To produce detailed proposals for events (e.g. , rooming, catering arrangements, staffing and budgets) using approved costing models to ensure financial profitability of all events and activities undertaken at Sketty Hall.
• To develop, implement and monitor cost structures that deliver a profitable business model that take account of fixed overheads.
• To line manage the Head Chef and catering staff to ensure that all catering requirements meet customer's needs and are delivered within the agreed costed model / budget.
• To work with the Head Chef to develop outstanding menus and manage excellent service and food production
• To ensure staffing levels for all activities are aligned appropriately to support the business needs through an effective rota system.
• To promote and market Sketty Hall and its activities (weddings, functions usage of allocate spaces
• To be responsible for effective communications systems within Sketty Hall and between Sketty Hall and the rest of the college.
• To assist in the recruitment, selection, training and appraisal of full and part time staff.
• Producing efficient and effective work schedules and rotas for casual staff
• To supervise the Duty Manager, Head Chef, Administration Assistant and Caretaker.
• To set, attain and monitor the quality of customer service and to review customer satisfaction levels and feedback to the Director of Skills and Business Development.
• Set up and maintain effective administration systems to support monitoring and accurate recording of all catering/beverage/services/rooming and other requirements linked to each event.
• Implement and monitor effective cash handling / reconciliation processes ensuring stringent cash and stock control procedures are in place. Managing budgets and controlling expenditure
• To monitor income and expenditure across the relevant budget codes, maintaining statistical and financial records
• To provide monthly updates on sales performance against budgets / targets highlighting any concerns or issues.
• To deal with contractors and suppliers
• Undertake regular stocktaking and report to the Director of Skills and Business Development
• Supervising maintenance, supplies, renovations and furnishings and informing the Director of Skills and Business Development of facilities which require improvement.
• To identify innovative ideas to improve business opportunities.
• To ensure compliance with Standard Operational Procedures and Financial Regulations and all Health and Safety requirements.
• To comply with all College regulations and procedures, including Equal Opportunities and Financial Regulations.
• To undertake other duties commensurate with the post as deemed appropriate by the Principal.
• To ensure that quality underlies all activities undertaken and that quality assurance procedures are followed in line with College requirements.

This role is offering a fantastic starting salary an hour and rising after 12 week period. We are looking for someone to start ASAP. Does this sound like the perfect opportunity for you? If the answer is yes then please don't hesitate to apply today or call the office and ask for Louise on 01656 657231