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International Credit Specialist

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £10.98 per hour
Closing date
3 Apr 2018

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Job Details

Manpower is currently recruiting for International Credit Specialists on behalf of our client, American Express. These are temporary roles, potentially long term with good performance in the role, starting on 9th April and will be working 10am - 6pm Monday to Friday. You will be provided with full training on your first 2 weeks, and offered on the job training as you progress in your role.

In the International Currency Card team, you will be responsible for managing first contact resolution with customers over the phone. You will make sound decisions in both the context of lending and collection, taking into consideration the Card Member's payment history and other mediating factors. You will think on your feet and provide individualised solutions to each account.

You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:
*Negotiate for the collection of overdue payments;
*Secure the repayment of due and overdue funds;
*Review card holder spending needs and make lending decisions;
*Uphold the American Express brand image and customer loyalty through outstanding customer service;
*Work to the highest standards with a balanced delivery of both customer experience and shareholder value.

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:
*An excellent communicator with exceptional interpersonal skills;
*Highly assertive with an accomplished telephone manner;
*Confident taking initiative and making judgement calls;
*Able to use negotiation and relationship management skills to provide win-win outcomes;
*Highly self-motivated, results-oriented and positive;
*A teaam player;
*Well-presented and professional;
*Passionate about American Express and customer service.

If you're looking for your next customer service role within a passionate team, please apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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