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Desktop Support Engineer (junior)

Employer
Undisclosed Company
Location
Surrey, Tadworth
Salary
Up to £17500 per annum
Closing date
18 Apr 2018

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Sector
IT
Job Type
Contract
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a junior Desktop Support Engineer (Level I) based on-site at a global pharmaceutical company in Tadworth, Surrey. This is a full-time, fixed-term contract for 1 year (or possibly 2 years, with the potential to go permanent after this), Monday to Friday, 37.5 hours per week, to start ASAP. The role is paying £17,500 per annum, pro rata.

We are looking for customer-focused and hard-working desk side engineer with a genuine interest in solving people's IT issues. The applicant should be technically minded, possess good written and face to face communication skills and be willing to collaborate with the wider Global IT support teams.

You will work within a team of 7 and also be a part of a UK team of 13. You will be supporting a customer who sets high standards for themselves and expects the same standards of us as their IT support provider. Day to day activity includes resolving a wide variety of desktop software and hardware issues and requests, while minimising disruption to our users. You are also the on-site hands & eyes support for the server, storage, telecommunications and network teams.

Located in private landscaped grounds, you'll have access to parking, restaurant and a coffee shop. You'll also have access to a large library of courses and accreditations to help further your skills and development. If you are eventually made permanent, benefits will include workplace pension scheme and various flexible benefits including life insurance, health cash-back plan, holiday insurance, employee purchase store, private medical cover (after a specific length of service).

RESPONSIBILITIES;

  • Basic troubleshooting hardware and software issues on desktops, laptops, tablets and mobile devices
  • Basic deploying and troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
  • Familiarity to the Network connectivity troubleshooting and port patching
  • Meeting room support, including Cisco Webex and general AV equipment
  • Resolving malware and virus infections on users workstations
  • Deployment and basic troubleshooting of Cisco VOIP phones, mobile phones and tablets
  • Adhering to strict policies and processes around security and data protection
  • Inventory management and maintaining accuracy of the CMDB
  • Moving or installing IT equipment
  • Delivering fantastic customer service and ensuring SLA's and CSAT scores are on or above target
  • Maintaining comprehensive and meaningful updates in the customers ticket handling system
  • Ensure escalation process is followed and any issues are communicated to the relevant teams and to the Customer
  • Back fill other sites if/when required - i.e. holiday cover every once in a while (Croydon & Hurley)

ESSENTIAL SKILLS/QUALIFICATIONS;

  • Experience of working in a customer-facing IT support environment
  • Be able to demonstrate experience of software break/fix for PC's and Laptops, troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
  • Troubleshooting network connectivity problems on PC's and printers
  • Full driving licence and own vehicle
  • Background checks (DBS) will be required before formal offer is made

DESIRABLE SKILLS/QUAL'S;

  • Any industry recognised qualifications such as MCSE, MCITP, CompTIA A+ and Network+, CCNA
  • GCSEs

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