Credit Specialist

Manpower is currently recruiting for a Credit Specialist on behalf of our client, American Express. This is a permanent role, you will be provided with full training on your first 7 weeks, and offered on the job training as you progress in your role. You will be working on a set shift pattern across five days of the week for the first six months which is likely to include a Saturday; hours will be 8 am - 4pm, 9am - 5pm, 10am - 6pm.

In the Specialised Dunning team, you will be responsible for managing first contact resolution with Card Members who are either overdue or have had a rejected direct debit or cheque payment. These Card Members require re-education on the impact of late or rejected payments. You will provide benefits to those Card Members that pay the amount due, encourage continued use of the card and prevent future occurrence through negotiation and education.

You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:

• Negotiate for the collection of overdue payments;
• Secure the repayment of due and overdue funds;
• Put in place payment commitments that balance the Card Member's ability to repay and ongoing account management;
• Uphold the American Express brand image and customer loyalty through outstanding customer service;
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value.

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:

• An excellent communicator with exceptional interpersonal skills;
• Highly assertive with an accomplished telephone manner;
• Confident taking initiative and making judgement calls;
• Able to use negotiation and relationship management skills to provide win-win outcomes;
• Highly self-motivated, results-oriented and positive;
• A team player;
• Well-presented and professional;
• Passionate about American Express and customer service.

You must be flexible to work in a shift-based role, on a 35 hour per week rota.

Blue Box Benefits - What's in it for you?

Their state of the art office in the heart of Brighton provides onsite facilities including a restaurant, coffee bar and gym, designed to put your wellbeing first.

If you're looking for your next Credit Specialist role within a passionate team, please apply here today!