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IT Support Repair Technician

Employer
Undisclosed Company
Location
Oldham, Greater Manchester
Salary
Up to £23000 per annum
Closing date
5 Apr 2018

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

Job Description: IT Support /1st line

My Client is a premium food manufacturing site, looking for a hands on I.T 1st Line Support technician as an addition to their small (5) & friendly Team. You will be supporting the manufacturing business with both remote & hands on I.T support on both hardware & software issues around the site.

This is a role that offers a flexible working pattern, core hours are 0830 - 1700, however they welcome those who can work earlier or later shifts to accommodate the working patterns of the rest of the factory, & the ability to offer support outside of office hours.

Do you want to develop your skills in an environment that looks to harness all existing skills & mould them into a successful & all round IT Tech Support Associate?

As IT Support Associate, how does your day look?

  • Response to helpdesk calls in a timely and professional manor.
  • Answering phone calls email etc. offering resolution where possible
  • Troubleshooting and setup of all systems as required:
  • Completion of daily tasks and assigned tasks in a timely manner.
  • Escalating issues to colleagues and 3rd
  • Basic user administration (setting up users password resets etc.)
  • Follow company polices and procedures.
  • General administration tasks e.g.
    • Microsoft windows.
    • Microsoft office and other applications.
    • Mobiles
    • VPN
    • Other hardware and software (remote & hands on).
    • Updating records
    • Placing orders with suppliers.
    • Updating documentation.
    • Keeping our workspace tidy

Essential Skills and experience.

  • Team player.
  • Polite and professional.
  • Logical and methodical with a problem solving approach to work
  • Excellent verbal communication (on phone and in person)
  • Good written communication.
  • Flexibility to react quickly, reschedule and prioritise workload
  • Understanding of basic networking.
  • Eager to learn new skills & grow into a fully rounded IT Technician
  • 2 year's experience of comical I.T. or an .I.T qualification.

Additional desirable experience:

  • Experience of call logging and troubleshooting by phone using remote tools.
  • Experience of troubleshooting in person.
  • Experience of user administrative tasks such as password resets.
  • Pro-activeness to think ahead and identify tasks that need to be carried do them.
  • Experience of general admin tasks
  • Knowledge of:
  • Backup systems
  • Virtualisation
  • Networking principles
  • VPN
  • Mobile device administration.
  • Antivirus

o Mobile device administration.

Additional ad hoc duties as the business requires & skills allow.

I am looking for Candidates who are available immediately for this role & who can demonstrate their skills with minimal support.

Sound like you?

Then give me a call 07484044731

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