Deskside Support Engineer

Recruiter
Undisclosed Company
Location
Warwickshire
Salary
Up to £15.77 per hour
Posted
23 Mar 2018
Closes
20 Apr 2018
Ref
BW/COV/DSEII
Contact
Manpower UK
Sector
IT
Job Type
Temporary
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Deskside Support Engineer (Level II) based on-site at a multinational utility company in Warwick (with occasional travel to sites in Coventry & Hinckley required). This is a full-time, temporary role for a period of up to 3 months, Monday to Friday, 8.30am - 5pm (37.5 hours per week), to start ASAP. The role is paying £15.77 per hour (Ltd contractor/Umbrella).

This is a customer facing role and it is essential that a good relationship with the client is achieved. The role is based in Warwick and is part of a team of 40 across the various company sites in the UK, dealing with ad-hoc customer incidents and IMAC requests, Hardware Breakfix, Hands and Eyes support, and Stock Management. The role requires excellent customer, hardware and organisational skills.

Responsibilities;

  • Hardware break-fix services for all work space client including:
  • Desktop, Laptop and Printer break-fix
  • IMAC requests - providing the necessary technical support to complete the IMAC, including on-site support as necessary
  • Performing any required back-up procedures
  • Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
  • Incident and Problem resolution for all WS components and services escalated
  • Stock Management
  • Adhere to customer and employer and Security Policies
  • Ability to follow processes and procedures

ESSENTIAL SKILLS/QUALIFICATIONS;

  • A broad technical knowledge of PC's/peripherals and their architecture
  • A minimum of 2 years' experience in desktop support/hardware refreshes
  • Good working knowledge of current software packages
  • Good working knowledge of operating system
  • Accredited in relevant manufacturers hardware qualification
  • Good understanding of IT infrastructure
  • Ability to work on own initiative, address and resolve problems in a pressurised environment
  • Ability to diagnose faults in the hardware/software/operating systems used by the customer
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Contributes to, supports and works within the team
  • Excellent communication and interpersonal skills
  • BPSS security clearance will be required
  • Own car and driving licence to be able to travel to other sites when required

DESIRABLE SKILLS/QUALIFICATIONS;

  • A software technical qualifications, i.e. MCP, MCSE
  • Manufacturer accreditations

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