Operations Manager
- Employer
- Sky
- Location
- West Lothian, Livingston
- Salary
- £40000 - £45000 per annum + excellent benefits package
- Closing date
- 1 May 2018
View more
- Sector
- Customer Service and Call Centre, Management and Executive, Retail
- Job Type
- Permanent
- Hours
- Full-time
Job Details
Location - Livingston EH54 7BW
Salary - £40-45,000As our business grows, we work to maintain the brilliant levels of service our customers expect. Whether it's through advisors at our contact centres, retail advisors or engineers out on the road, we never forget how important it is to deliver for our customers. That's why our people are critical to our success and we do everything we can to help them be at their best, working together as one team. Join us as an Operations Manager and you'll become part of an exciting team that's working to offer the best service in the country.Your key responsibilities:As Operations Manager, you will be responsible for developing and coaching existing leaders in the Contact Centre, you will lead from the front and empower your direct reports to build and develop their own teams. This will improve performance and deliver an exceptional customer experience. You will put the customer at the forefront of everything you do whilst demonstrating your leadership skills.
Company
From thrilling sporting spectacles to T-Rex sized blockbuster films − we connect people to cutting-edge technology services.
With over 22 million customers across five countries, we’re Europe’s leading entertainment and communications business. We’ve come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there.
Whether you’re helping a customer who has a question about their account, telling them all about our latest innovations, or installing a new Sky Q box in their home – you’ll bring people together with great entertainment. You’ll always deliver a service that leaves a smile, and you’ll make sure everyone you speak to feels like our number one priority.
With extensive training and development opportunities, you’ll be an expert on all things Sky in no time at all. We’ll also give you a free Sky Q package, an excellent pension scheme, private health care and a share save scheme, plus a range of other benefits, too.
Take a look at our current job opportunities across the UK. We’d love to hear from you
- Location
-
New Horizons Court
Osterley
Middlesex
TW8 9EX
GB
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