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Operations Manager

Employer
Sky
Location
West Lothian, Livingston
Salary
£40000 - £45000 per annum + excellent benefits package
Closing date
1 May 2018

Job Details

Operations Manager - Contact Centre
Location - Livingston EH54 7BW
Salary - £40-45,000

As our business grows, we work to maintain the brilliant levels of service our customers expect. Whether it's through advisors at our contact centres, retail advisors or engineers out on the road, we never forget how important it is to deliver for our customers. That's why our people are critical to our success and we do everything we can to help them be at their best, working together as one team. Join us as an Operations Manager and you'll become part of an exciting team that's working to offer the best service in the country.

Your key responsibilities:

As Operations Manager, you will be responsible for developing and coaching existing leaders in the Contact Centre, you will lead from the front and empower your direct reports to build and develop their own teams. This will improve performance and deliver an exceptional customer experience. You will put the customer at the forefront of everything you do whilst demonstrating your leadership skills.

  • Inspire, empower and lead people to deliver ambitious and exceptional performance.
  • Design and lead a high performing team with a unique formation specific to the strengths of that team and leveraging those to create optimal performance for our people and our customers.
  • Contribute to the development of the site operations plan, leading as required key initiatives across the service site and contributing as required to other key initiatives
  • Work with colleagues from across the service estate to the delivery of the overall service operations plan across the service estate, including working with our strategic partners
  • Recognise the potential of people in their team and develop their capability and strengths to improve the overall ability of the team
  • Your skills

  • Must demonstrate a proven ability to motivate, empower, coach and develop people.
  • Track record of setting ambitious targets and delivering high performance
  • Led sizeable teams operating in a contact centre environment or similar
  • Delivered change / improvement projects through people leadership
  • Ability to simplify ambiguity and give clear direction
  • The perks

    As a valued employee of Sky, you'll benefit from free SkyQ premium package, an excellent pension scheme, private health care and a share save scheme. There's a range of other benefits to help you make valuable tax and national insurance savings too.

    If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today

    This vacancy will close on Thursday 12th April 2018.

    It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

    If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

    Believe in Better

    Company

    Sky banner - Mission CompletedFrom thrilling sporting spectacles to T-Rex sized blockbuster films − we connect people to cutting-edge technology services. 

    With over 22 million customers across five countries, we’re Europe’s leading entertainment and communications business. We’ve come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there. 

    Whether you’re helping a customer who has a question about their account, telling them all about our latest innovations, or installing a new Sky Q box in their home – you’ll bring people together with great entertainment. You’ll always deliver a service that leaves a smile, and you’ll make sure everyone you speak to feels like our number one priority. 

    With extensive training and development opportunities, you’ll be an expert on all things Sky in no time at all. We’ll also give you a free Sky Q package, an excellent pension scheme, private health care and a share save scheme, plus a range of other benefits, too.

    Take a look at our current job opportunities across the UK. We’d love to hear from you

    Company info
    Location
    New Horizons Court
    Osterley
    Middlesex
    TW8 9EX
    GB

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