SAP Galway: French Customer Service

Manpower in collaboration with their client SAP are currently recruiting for a French speaking Customer Interaction Agent to join onsite the SAP site in Galway. This is an exciting opportunity to join Manpower onsite a market leader in enterprise application software.


About SAP Galway:
As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably


About the role:
After completing your 6 weeks training you will join the CIC (Customer Interaction Centre) team of 30 colleagues, to support the supporting SAP's French and English-speaking customers via phone, email, chat and webform.

You will assist in the prioritisation of customer's cases by analysing the effect on their business from a commercial perspective. You will evaluate from a commercial perspective how the customer's technical issue affects their daily business processes through the gathering of comprehensive business impact information.

In the CIC, you will find yourself in a friendly learning environment where you can grow and develop your career by becoming involved in different tasks within the department. You will experience a stimulating environment that promotes team work and collaboration.


What we bring you:
*Salary: €27.000 (Euro) annually
*Contract length: 12 months with Manpower onsite SAP
*Working hours: 40 h/pw, may be requested to work shifts (day/evening), weekends and bank holidays, depending on the market you support
*Benefits: free lunch (canteen onsite with a large variety in warm and cold dishes), coffee and tea facilities and there is a subsidized onsite Barista "Costa Coffee".
*6 weeks onsite SAP trainings


What you bring us:
*Fluent in French and English (oral and written) and able to work both markets
*Degree in IT or Business-related field is required
*Recent experience in a high-level customer service environment
*Open to work shifts (day/evening), weekends and bank holidays
*Hold an EU passport or Irish Visa Stamp 4


Interested? What are the next steps?
Do you meet out language and education requirements? The apply online now! It is a fast-moving process and consists out of 2 face to face interviews onsite SAP Galway.

We thank all applicants for their interest. Due to the high volume of applications only candidates with matching skills will be contacted