IT Service Desk Apprenticeship
IT Service Desk Apprenticeship
Salary: £14,325 Per Annum, Plus great benefits
Shifts: Full Time - Monday to Friday
Manpower is recruiting for an IT Service Desk Apprentice on behalf of our client located in Central London. The role is a 2 year fixed term apprenticeship, and based within the Public Sector.
THE ROLE:
You will provide high-quality customer service, technical advice and support alongside the service desk team. Operate effectively and work to Service Desk Operational Level Agreements (OLAs) and comply with best practice. Day-to-day tasks will include:-
- Handle the day-to-day work that is generated by telephone calls, via the service portal and face-to-face employees to the IT Service Desk, providing an efficient, effective and customer focused service to stakeholders.
- Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLA).
- Log all calls received in a timely and accurate manner in accordance with IT Service Desk procedure.
- Participate in regular team meetings.
- Maintain an understanding of customer focused service delivery.
- Awareness of working within a customer service or service desk environment.
- Awareness of working with procedural guidance and sharing information with customers.
- Knowledge of Microsoft computer applications including Excel and Word.
- A good standard of verbal and written communication skills, including the ability to communicate with a range of audiences.
- Travel will be required to the Birmingham office on a monthly basis.THE APPRENTICE:
- Have an understanding of IT
- Have the ability to communicate well both in person and on the telephone
- Have the ability to work as part of a team
- Ideally have A* - C grades in GCSE Maths and English, Functional Skills at level 2 or equivalent in Maths, English and ICT.This apprenticeship opportunity is supported with a Level 2-4 IT qualification. Upon successful completion of the apprenticeship, candidates may have the opportunity to apply for a permanent position within the company.
Contact: Sam Rawlings, Manpower St Albans, , 01727 831 632
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