BT Customer Service Advisor - Leicester

Leicestershire, Leicester
£16633.5 - £18133.50 per annum
09 Apr 2018
07 May 2018
Manpower UK
Job Type
£18,133.50 OTE

Full time Temporary - ongoing with no end date.

Brilliant experiences. Happy customers. Exceptional people.

Do you want the opportunity to work with motivated, exceptional people every day in an amazing team environment that has customers at the heart of everything we do? Do you want a better work life balance? Need hours to suit your lifestyle?

Full time hours available working 37.5hrs per week, 4 weeks full time training. Whether you are a school/college leaver or if you have had a career break or just want a fresh start in something new we are confident we can provide all the support and coaching you need to achieve this.

Every day millions of our customers connect, play, watch, learn, and live their lives using our products and services. Investing in our customers' experience is important to us - and that's where you come in. The Customer Care team are the voices of BT. We're the ones people turn to, online or on the phone. They bring our services to life, whether it's superfast fibre broadband, TV or our latest HD Sport Channels.

What's in it for me? Not only will you be working at one of the world's leading brands, you'll also receive a competitive salary of £16,633.5 + £1.5k OTE bonus. As a valued employee you'll also qualify for a wide range of high street discounts plus 30% off BT Mobile, free BT Broadband and half price BT TV. Discounts apply whilst employment continues. A compatible line required for BT Broadband and BT TV, otherwise £30 connection charge may apply.

What will be I doing? Firstly you will receive top-notch training and coaching which is tailored to you. This will give you all the knowledge and confidence you need to engage with our UK BT customers. As a BT Customer Service Advisor, you will help our new customers get the most out of their BT products and services, ensuring they fully understand what's on offer and resolving any queries they may have in the early weeks of joining. Whether it's helping them understand their first bill or ensuring that they can connect with all their devices you will keep our customers informed with every call, email or instant message. You don't just give our customers an outstanding first impression - you are the perfect introduction to our longstanding commitment to exceptional customer service.

Our offices are usually open from 8am to 10pm every day. You'll cover a variety of shifts between these hours, including evenings and weekends, which could bump your salary up even further as we offer increased pay for shifts worked in the evening and Sundays. We will ask for your preferences and match them as closely as we can.
Do you want to advance your career whilst earning a competitive salary and bonus….what are you waiting for?.. Apply here….

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