Customer Service Advisor - ASAP Start
Manpower has an exciting opportunity to work for Volkswagen Financial Services based in Warwick . We are currently recruiting for Customer Service Advisor for an immediate start.
JOB PURPOSE The Fleet Client Services Team is dedicated to providing support, guidance and effective account management to our retailer introduced Contract Hire and Finance Lease business. This role is a vital element in delivering service excellence to the Contract Hire and Finance Lease portfolio and contributing to the growth and development of the department. We provide a quality branded experience throughout the lifecycle of the contract in order to ensure excellent service to the customer, the contract and the asset, which in turn should maximise the potential for valuable repeat business.
- Performing and responding to a high volume of incoming calls within company guidelines and procedures.
- Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence.
- Ensure clarity and understanding of a customers' requirement by providing proactive customer service, with excellent industry and product knowledge.
- Ensuring customer expectations are exceeded at all times.
- Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.
- Account analysis and rectification using your initiative and negotiation skills
- Accurately updating relevant systems with details of account activity.
- Monitoring, diarising and completing daily administration tasks.
- Assisting on specific business projects and process improvements within the department.
- Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.
- Close liaison and interaction with other areas of the business to assist in the resolution of cases and customer satisfaction.
- Identification of additional revenue opportunities and repeat business.
Previous Call centre/Admin experience is desirable.
Monday - Friday, 9am - 5pm
Paying £10.15 per hour
Interested? Please Apply now!