German Speaking Service Analyst

2 days left

Undisclosed Company
Up to £12.00 per hour
10 Apr 2018
24 Apr 2018
CapGem 001
Manpower UK
Job Type

Job Title: German Speaking Service Analyst

Location: Glasgow City Centre

Salary £12 per hour

German Speaking Service Analyst for our client who is a global leader in consulting, technology and outsourcing services based in Glasgow city centre.

Job Description:

* Providing 1st line technical support for the Service Desk
* Answering calls to the service desk effectively and within the agreed SLA
* Assigning calls to relevant support teams
* Actioning back office requests as and when required
* Monitoring and actioning Web Logged calls
* Monitoring Team Notifier and updating calls
* Completing User Admin and Account set-ups as required
* Advising clients and support teams of known problems and workarounds
* Ensuring users are updated with the progress of their call/change

Skills Required

* Good PC skills - including a knowledge of MS Office and general PC knowledge
* Fluent in written and spoken German
* Excellent communication skills, both written and verbal
* Excellent Customer Care Skills
* Good IT knowledge
* Good Analytical Skills
* Ability to work under pressure
* Ability to retain knowledge effectively
* Ability to multi task and take on additional roles as and when required
* Understanding of the need to work within the constraints of the Desk SLA

Personal Attributes

* Team player with the ability to build relationships with both colleagues and external clients
* Analytical and methodical approach to working with keen eye for detail
* Flexibility within role and flexible approach to assigned work
* Confident with a "can do" attitude

Working Hours

37.5 hours per week Monday to Friday between the hours of 07.00 and 18.00

Apply for German Speaking Service Analyst

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs