Service Delivery Generalist

Recruiter
Undisclosed Company
Location
London
Salary
Up to £40000 per annum + 35% Shift Allowance
Posted
11 Apr 2018
Closes
24 Apr 2018
Ref
GBR/
Contact
Manpower UK
Sector
IT
Job Type
Permanent
Hours
Full-time

Manpower is working in partnership with the world's leading independent, end-to-end IT services company, to provide outsourced IT solutions to a major UK public sector client. We are currently looking for a Service Delivery Generalist to join the team in London.

As part of a wider team providing rotational 24x7 support for hardware and software infrastructure solutions, you will become a multi-skilled technician with the ability to cover a wide range of tasks in the day-to-day support of a new IT system.

Due to the nature of this role all applicants must hold valid DV security clearance.

This will be an interesting and varied role, with a range of responsibilities including:
* Working within a culture of continuous improvement in line with ITIL standards
* Creating and updating processes and work instructions accordingly
* Recording incidents as 1st Line Support and where possible completing first time fixes
* Resolving incidents through 2nd/3rd Line Support using remote tools

Candidates should have experience in the following products/technologies:
* Active Directory
* Desktop Support
* Anti-virus Suites
* Server and Storage Technologies

You should be a self-starter with good interpersonal and customer liaison skills. You will have the ability to work in close co-operation with customers and staff and be flexible to changing business requirements.

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