Customer Service Installation Planner
Customer Service Centre Installation Planner, Tadcaster
£17,252 basic - £20,220.16 p.a.
Inclusive of pensionable salary, and an expected £2,978 p.a. discretionary incentive paid quarterly (subject to Company performance against targets).
Benefits include: Pension, Occupational Sick Pay, Health Care, Life Assurance
and Child Care vouchers
Hours of Work: 35 hours per week covering from 9am to 5pm
An opportunity has arisen within the Customer Service Department for a CSC Installation Planner on a permanent basis.
As a successful applicant for this role, you will be responsible for the day to day planning of installations with retailers. This will involve planning the work for technicians for a defined geographical area and will include arranging anything from removals, 1 tap installations to large multi bar refurbishments. You will be responsible for making sure technician resource is filled to capacity while also making sure Service Level Agreements (SLA's) are achieved.
You will be confident with communicating with all types of customers, from sales management, Service Providers, Retailers to internal Installation Technicians. You will understand the relationship between cost efficiency and quality of work and have a desire to succeed against all odds. You will be organised and self-motivated, being able to plan and work independently. Team working is essential so being a strong team player is a prerequisite to perform well in this role. You will be happy to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
An understanding of the licensed trade would be a distinct advantage but not essential.