French & Spanish Customer Service Advisor

Undisclosed Company
Tyne and Wear, Gateshead
£10.00 - £11.00 per hour
12 Apr 2018
26 Apr 2018
Manpower UK
Job Type
We are looking for a French and Spanish Customer Service Representative who will be part of the Customer Service team who deliver highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.
The client is a leading global paint and coating's company and a major producer of speciality chemicals who supply innovative and sustainable paints, coatings and speciality chemicals to customers around the world.

Main Duties
* To manage order receipts efficiently, prioritising timely orders processing and good customer interactions and relationships.
* Support the order to cash process with excellent order processing
* Register and process customer's orders on the system, received via electronic mail, phone or through other contact with the customer
* Ensure order processing is handled correct and in full, and is transferred to the transporters (logistic) Raises issues in delivery and/or invoice process with supervisor.
* Acts as first level contact with customers for answering questions and in attempting to resolve complaints.
* Obtains adequate customer and product knowledge to find solutions for customer's needs
* Makes proposals for improvement on work processes
* Complete registering /filing/ archiving of customer service related documents

Job requirements:
* Strong communication skills both written and verbal
* Excellent attention to detail
* Ability to work well within a team

Please contact Andrea on 0191 2320012 or email CV to

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