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This job has expired

Telemarketing Executive

Employer
Undisclosed Company
Location
Essex, Barking
Salary
Up to £15000 per annum + 20 Days Holiday
Closing date
27 Apr 2018

JOB TITLE: Telemarketing Executive

SALARY: £15,000 plus Commission

WORKING HOURS: Monday - Friday 9:00 - 17:30 with 20 days holiday

REPORTS TO: Business Development Team Leader

LOCATION: Barking

Job Purpose:

To develop & appoint opportunities with prospects & customers for the sales team to quote for our existing &/or new services as we launch them.

Responsibilities:

  • To pro-actively contact all allocated brought in sales leads
  • Respond professionally to all incoming enquiries be they through Live Chat / Web or Phone.
  • Input all activities including calls/appointments & tasks into our system
  • Through questioning, clarify the customers buying criteria & requirements
  • Where appropriate, price bounce to gauge customer reaction & estimated budget.
  • Introduce affiliate services where appropriate.
  • Where requested to do so, follow up all enquiries to conclusion and maintain records.
  • Input and assist in any data entry tasks as needed
  • Assist in general administrative duties as and when required

Targets:

  • Achieve monthly, quarterly & annual appointment targets.
  • Consistently capture all the necessary information required for the appointment to ensure both the salesperson & the customer's expectations are aligned.
  • Input & manage all information & activity through our system
  • Achieve agreed numbers of weekly / monthly sales activities

Skills, knowledge and experience:

  • Ideally - previous telemarketing or sales experience.
  • Good negotiating and influencing skills.
  • Excellent communication skills both written and verbal.
  • PC literate
  • Ability to build alliances and maintain relationships.
  • Ability to understand both customer and competitive environment.
  • Good networking skills.
  • Commercial awareness / attention to detail
  • Consultative Skills - understanding customer requirements and competitive environment
  • Selling skills and concepts - Influencing, listening, questioning, negotiating and gaining commitment.



Personal attributes:

  • Energised, pro-active, determined, & self disciplined
  • Success / achievement hungry -
  • Ability to work under pressure and deliver to deadlines
  • Flexible, resilient & tenacious

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