Technical Support - Software - German Fluent - Galway
- Employer
- Manpower Ireland
- Location
- Galway
- Salary
- Up to EUR30000 per annum
- Closing date
- 11 May 2018
View more
- Sector
- Customer Service and Call Centre, IT, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
You need to sign in or create an account to save a job.
Manpower's client is a market leader in enterprise application software.
They believe that together they can transform industries, grow economics, lift up societies and sustain our environment.
The role: Support Associate/Customer Interaction Centre
You would primarily be supporting customers via phone, email, chat and webform, prioritising customer's technical cases by analysing the effect on their business from a commercial perspective.
Expectations and Tasks
* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.
* Collaborating with colleagues across teams.
Skills and Competences
* Commitment to provide excellent customer service
* Passionate and dedicated to being a strong team player
* Strong time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results
* Flexible to work shifts, weekends and Bank Holidays
Education and Qualifications
* Graduate of Business or IT related field
* Fluency in English & German required with excellent communication skills
Joining the team will lay your foundations for a successful career in a team that is results driven and lead by a management team who recognise outstanding performance in members.
Benefits include complimentary tea, coffee, lunch, onsite Costa Coffee and optional membership of the Sports & Social club/events & much more.
Joint this amazing team sending your CV to amanda.ferreira@manpower.ie
They believe that together they can transform industries, grow economics, lift up societies and sustain our environment.
The role: Support Associate/Customer Interaction Centre
You would primarily be supporting customers via phone, email, chat and webform, prioritising customer's technical cases by analysing the effect on their business from a commercial perspective.
Expectations and Tasks
* You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.
* Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
* You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.
* Collaborating with colleagues across teams.
Skills and Competences
* Commitment to provide excellent customer service
* Passionate and dedicated to being a strong team player
* Strong time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results
* Flexible to work shifts, weekends and Bank Holidays
Education and Qualifications
* Graduate of Business or IT related field
* Fluency in English & German required with excellent communication skills
Joining the team will lay your foundations for a successful career in a team that is results driven and lead by a management team who recognise outstanding performance in members.
Benefits include complimentary tea, coffee, lunch, onsite Costa Coffee and optional membership of the Sports & Social club/events & much more.
Joint this amazing team sending your CV to amanda.ferreira@manpower.ie
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert