Database Assistant

West Midlands, Birmingham
£8.04 - £8.46 per hour
13 Apr 2018
18 Apr 2018
Manpower UK
Job Type


  • The Database Assistant will support the operations of the University's Alumni Relations office. The postholder will assist with the maintenance of the Alumni Association's database, ensuring that information is accurate, up-to-date, comprehensive and effective, as well as assisting in the administration of the Association's programme of communications and events. The postholder will also provide administrative support to the Alumni team.


  • Specifically, the postholder will be required:

  • To provide administrative, secretarial and clerical support to the Alumni Relations team;

  • With appropriate training and supervision, to process postal and online alumni membership or event registrations, creating and updating member records in the Raiser's Edge database as required in a timely and accurate manner;

  • To adhere to the Data Protection Act and the Alumni Relations Office Customer Service Charter;

  • With appropriate training and supervision, to identify and merge duplicate records and carry out similar tasks to maintain the accuracy and efficiency of the database;

  • To assist with alumni relations communications including postal, email and social media;

  • To assist with alumni relations events, both through office administration before and after events and through attendance at events themselves;

  • To assist with Open Days, Clearing and special events as part of the wider Marketing and Communications Department, either in an office-based role or as part of the activity itself, as required by organisers;
  • To undertake other duties commensurate with the post as required by the Senior Alumni Relations Officer or directed by the Director of Marketing and Communications.

  • To uphold and promote the University's core values of Excellence, People Focused, Partnership Working, Fairness and Integrity. These values define the principles of how we work together with our staff, students and partners.

  • Management


    Special Conditions

    Some evening and weekend work may be required. All staff in the Marketing and Communications Department are required to support Open Day and Clearing activity, so restrictions are in place relating to the booking of holiday during mid-August and on other key days of the year.


    The University is in an exciting phase of its development with Phase 1 of the expansion of our City Centre Campus opening in 2013. This will ensure the University remains competitive in the marketplace and maintains the popularity it has developed in recent years. It is central to our strategic vision and commitment to improve the student experience and enhance the student community.

    As a University, our mission is to transform the prospects of individuals, employers and society through excellence in practice-based education, research and knowledge exchange.

    To support a new corporate plan and ambitious income and recruitment targets, the University adopts a strategic approach to marketing across its business, through the Marketing and Communications Department, leading to more informed product development, ongoing evaluation and targeted marketing strategies.

    The Department of Marketing and Communications comprises the following teams:

    • Alumni Relations
    • Creative Services Unit
    • Outreach and Enquiry Management
    • Strategic Marketing and Business Engagement
    • Media Relations
    • Internal Communications
    • Market Research Unit
    • Web and Social Media.

    Birmingham City University's Alumni Association was established in 2004 (under the name University of Central England in Birmingham Alumni Association), with the aim of maintaining a mutually beneficial relationship between the University and its alumni. The Association has grown from a standing start to being in contact with over 55,000 members. Effective engagement between the University and its former students plays an integral role in the delivery of the University's mission and vision.


    1 The University reserves the right to vary the duties and responsibilities of staff under conditions prescribed in national agreements. The above duties may be altered to suit the future needs of the service.

    2 Staff are liable to serve at any of the University's places of employment as may be required.

    20 hours a week until 18/07/2018. University House Base (City Centre)

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