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E.ON Field Debt Agent - Newcastle-Under-Lyme

Employer
E.ON
Location
Newcastle-under-Lyme, Staffordshire
Salary
Up to £22357 per annum + Vehicle and fuel card
Closing date
11 May 2018

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Sector
Utilities
Job Type
Temporary
Hours
Full-time

Job Details

E.ON Field Debt Agent

Manpower are currently recruiting for a Field Debt Agent to join our client E.ON Energy on an ongoing temporary basis, with the potential to secure a permanent role after 6 months

As a Field Debt Agent you'll visit customers at their homes or businesses to talk about unpaid bills and offer a range of solutions. You'll have great conversations with customers to understand their financial situation and ability to pay, with the aim to recover outstanding debt, discuss future payments and ways of reducing energy usage. You'll also be dealing with potential new occupiers and account disputes, reading meters, and if the role becomes permanent you'll be trained to fit either gas or electricity meters and you'll move up the pay scale.

You will also be required to visit customer's properties as part of a warrant team to review the best outcome for our customers.

The ideal candidate will have experience of working with customers as you'll be an ambassador for E.ON in the local community, and the great service you provide will be a lasting impression on the customer. You'll be confident in communicating with people and you'll be able to keep cool under pressure.

We'll train you in the classroom for 2 weeks, with further training out in the field to ensure that you're up to speed with our processes and policies. There's ongoing support from your line manager, and after 13 weeks you'll be eligible for our Reward scheme, with the opportunity to increase your earnings each month by delivering fantastic resolutions for our customers.


Every visit is different and we pride ourselves on delivering excellent customer service in the field. If you're looking for a job with independence, variety, and the opportunity to really help people - apply today.


Location: Newcastle-Under-Lyme
Pay Rate: £22,357 per annum

If Gas Safe Registered CMA1 and MET2 or electric MOCOPA trained: £25,797

If Dual Fuel trained: £28,042
You must be available for a 2 week training course based in Nottingham. Expenses will be covered.

Annual leave: 28 days per annum pro rata for the first 12 weeks increasing to 34 days per annum thereafter.

Hours: Full Time 37 hours fully flexible between 8am and 8pm Mon-Fri, and some Saturdays may be required to be worked.


Key Skill Requirements

Highly motivated to recover, resolve and prevent future debt with minimal supervision
Excellent verbal communication and negotiation skills
Professional manner and appearance
Proven customer service background

Basic PC Skills

You'll be driving a company van which will be for work use only, so you must have a full UK Driving Licence with no more than 6 points - must be two separate 3 point offences.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Company info
Mini-site
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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