French & Spanish Speaking Customer Service Representative

French & Spanish Speaking Customer Service Representative

Main Duties

• To manage order receipts efficiently, prioritising timely orders processing and good customer interactions and relationships.
• Support the order to cash process with excellent order processing
• Register and process customers orders on the system, received via electronic mail, phone or through other contact with the customer
• Ensure order processing is handled correct and in full, and is transferred to the transporters (logistic) Raises issues in delivery and/or invoice process with supervisor.
• Acts as first level contact with customers for answering questions and in attempting to resolve complaints.
• Obtains adequate customer and product knowledge to find solutions for customers needs
• Makes proposals for improvement on work processes
• Complete registering /filing/ archiving of customer service related documents

Job requirements:

• Strong communication skills both written and verbal
• Excellent attention to detail
• Ability to work well within a team
• Fluent in French & Spanish

Benefits:

• Accessible via public transport / Onsite Parking and on site facilities
• 33 days holidays a year (including Bank Holidays)
• Pension
• Manpower Discount offer - AA, Virgin Day experience's, Vauxhall and Merlin Entertainment group

Working Hours:

• Monday to Friday 36.15 hours a week