Insurance Claims Handler

Undisclosed Company
North Shields, Tyne and Wear
£25000 - £30000 per annum + £25-30k basic plus bonus
16 Apr 2018
30 Apr 2018
Manpower UK
Job Type

Insurance Claims Handler - £25-30k + bonus, North Shields


Settling claims as quickly and on the best terms possible by;-

  • Negotiation of those claims through to closure to obtain optimum settlement in accordance with individual KPIs, IASA requirements and statutory limits.
  • Manages inbound and outbound telephone calls from policyholders and third party's to assist in swift closure of claims and to reduce any unnecessary costs of the claim
  • On receipt of a new Claim contact policyholders where necessary to obtain any further information to assist liability decision.
  • Pro-active "capture" of claimants to provide hire / LOU / PI settlement where appropriate
  • Handles own portfolio of claims using "chase"/diary system to ensure claims are closed at the earliest possible time and in cost effective way.
  • Effective use of outside agents where appropriate to assist in obtaining optimum settlement of claim.
  • Ensures that reserves and other recordable information on the claims system are accurate and up to date at all times in accordance with the IASA.
  • Recognise complaints in line our clients procedures

Critical Success Factors

  • Ability to "take ownership" of possible problem issues which may occur during the lifetime of a claim
  • Ability to prioritise so as to be able to work under pressure and with minimal supervision and referrals.
  • Good Knowledge of liability issues allowing decisions to be made which are accurate and sustainable.
  • Conversant with CPR / MOJ Portal and how the rules impact on the claims handling process
  • Conversant with the RTA in particular sections 140/155 and how these apply to the claims process.
  • Good knowledge of all our clients's policy documents (and any differences between the various classes of business) and the Company's strategy and procedures relating to them.
  • Thoroughly conversant with the company's procedures in particular to their reserving and closure policy as per the IASA
  • Ability to deal with personal Injury claims (including accurate valuation) through to a satisfactory conclusion with minimal supervision.
  • Uses experience and all available tools to spot potentially fraudulent claims. Plan and undertake all necessary investigations, with limited supervision, to try to defeat the claims pre- litigation.
  • Demonstrates decision making skills to determine which claims are worthy of contesting.
  • Good all-round knowledge of the litigation process including an appreciation of procedures (timescales, allocation etc.), related costs-issues and implications.

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