NHS Customer Help Desk
South Central Ambulance Service is looking for Part-Time Emergency Call Handlers to work in their Bicester office, taking 111 calls. Successful candidates will receive substantial training and investment, after which they will be taking calls from the public for this service using an in-house computer system to capture information with ongoing support.
You will be providing first aid information, taking non-emergency calls related to health issues, as well as some emergency calls. This Call Handler role would suit an individual who wants to do something different, and is looking for long-term career possibilities within one of the country's top services. This could be the role for you if you have experience in a call centre environment, previous experience of patient care, an interest in first aid or a background in caring for others and are looking for a rewarding career.
The role requires a minimum of 2 GCSEs at grade C and above (or equivalent) one of which should be English, and demonstrable customer service experience.
This full time role is highly rewarding and offers a competitive salary starting from £8.53 per hour for the first 12 week training and probation period with a guaranteed pay rise to £10.77 after 12 weeks. You'll also receive 28 days holiday per annum (based on full-time hours) plus 8 bank holidays, an NHS pension or NEST scheme and number of high street discounts with great brands such as Nandos and Domino's. Working within the NHS may also entitle you to apply for a Key Worker Housing scheme.
You must be available to attend training from Monday - Friday for the initial 6 weeks and we have training courses commencing on 7th May 2018 OR 2nd July 2018 OR 27th August 2018 08.30-16.30
The site in Bicester is operational 24/7, 365 days a year, so applicants will need to be flexible to cover a new rota every 4 weeks. This will include 8, 10 and 12 hour shifts for days, nights, weekends including bank holidays, the rotas are set.
You will also benefit from free parking on site at Bicester, an excellent fully stocked canteen and free uniform.
Applicants will be expected to undertake an enhanced DBS check as part of the recruitment process.