Sales Advisor

JOB DESCRIPTION

JOB TITLE: Sales Advisor REPORTING TO: Sales Manager

LOCATION: Dunstable DEPARTMENT: Call Centre Sales Team

REMUNERATION: OTE £25k - £60k (genuine potential earnings, including basic

annual salary of £15,750 per annum - incrementally rising to a maximum of

£17,409 per annum after four years, together with generous bonus/incentive

schemes).

Optional Private Medical Insurance is available after an initial period of three

months.

A £500 retainer bonus is payable for the first 3 complete months or the Sales

Advisor's bonus whichever is the greater.

HOLIDAY ENTITLEMENT: 20 days per annum, increasing by one day (after two

years' service) to 21 days, and thereafter one additional day per annum to a

maximum of 25 days.

NORMAL HOURS OF WORK (42):

● Monday to Friday from 09:00 to 17:00 (but this may vary in start and finish

times between 08:00 and 18:00)

● Plus one day per weekend from 09:00 to 17:00 (but this may vary in start

and finish times between 08:00 and 17:00)

● Optional lieu day off for every two weekend days worked (to be taken

during week days only, subject to rota requirements)

● One complete weekend off at regular intervals, subject to sufficient staffing

levels

JOB PROFILE:

● Established in 1982

● We are seeking high calibre, self-motivated Sales Negotiators to join our

sales teams at our call centre in Dunstable, Bedfordshire.

PURPOSE OF JOB:

● Responding to incoming telephone enquiries generated by our extensive

marketing campaigns, the objective is to sell personal vehicle registration

numbers to enable Regtransfers.co.uk to maintain its position as market

leader.

● To meet / exceed regularly set sales targets.

KEY ACCOUNTABILITIES:

● To maximise sales by the effective handling of customer enquiries using

positive listening, questioning, influencing and negotiating techniques to

best match customers' requirements.

● To ensure that all incoming telephone calls are handled in a timely and

professional manner to meet / exceed targets for levels of productivity and

performance in the call centre.

● To develop a thorough understanding of our rules, services and processes

along with a clear knowledge of our intranet sales system.

● To deliver quality customer service, by ensuring that customers' needs are

identified, met and exceeded wherever possible.

● To embrace change and adapt positively and professionally to changes

within our systems and procedures.

● To ensure that all communication and training is fully understood and

converted to enhance working practices, levels of customer service and

productivity.

● To be a team player who uses initiative and actively contributes,

participates, communicates and competes in the team environment.

● To display consistently excellent timekeeping and a flexible approach to

working hours.

IDEAL PERSONAL QUALITIES, ATTRIBUTES, KNOWLEDGE &

EXPERIENCE:

● Strong selling, negotiation and influencing skills

● Excellent listening and communication skills

● Good self-motivator able to work on own initiative with minimum

supervision

● Sound customer service skills

● Professional in appearance, manner and attitude

● Articulate, literate, numerate and computer-literate

● Experience of selling within a call centre environment

NB: Appointment to the post is subject to the successful completion of

our internal, ten-day induction/training programme, a six-month

probationary period, acceptable reference requests and CRB check.