Customer Service Advisors - BT Glasgow
Ongoing Role with no end date
Part time 25 hours per week £ 8.50 per hour, Monday to Saturday, after 8pm £10.63 and Sundays £12.75 per hour
Customers are at the heart of BT's business and delivering outstanding customer service is our number one priority. Do you have the ability to cope under pressure and still provide a first-rate customer experience?
As a Customer Service Advisors you will be required to answer a combination of short length incoming calls; including 999 calls, which involves transferring to the appropriate emergency authority, Directory enquiry calls and operator services
Call centre experience is not essential as full BT Training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:
* A professional, can-do attitude
* A willingness to apply yourself during your training and into your future career
* Confident use of a keyboard
* An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures.
We have 25 hours part time available need to be flexible over 7 days Monday to Sunday working between the hours of 08:00-21:00. With an initial 2 weeks full time training between the hours of 9am to 5.15pm. Premium pay for all hours worked after 8pm - Monday to Saturdays - £10.63 pr hr Sundays £12.75 pr hr
In addition to the competitive salary, you'll also receive a full contract of employment, access to internal training tools and ongoing coaching and support with potential opportunities to advance your career at BT, furthermore as a valued employee, you'll also qualify for a wide range of high street discounts.
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