Do you speak German or Dutch?
Do you want to work for a prestigious travel organisation based in Kent?
Joining this team means you will be working for an internationally renowned company with a sense of family. Their shared values are the safety of their customers and staff, teamwork, customer service and economic performance.
About the position:
We are looking for exceptional Dutch and German speaking Customer Service Agents to join a busy team.
This position is all about the customer and making their experience the best you can. You'll be taking calls, booking travel reservations, making amendments to bookings whilst at the same time looking for opportunities to up-sell additional products.
You will be given 4 weeks training from the highly experienced Training Manager. This excellent on-going contract is annualised, which will mean working 35-42 hours a week and your weekly rota will include a varied shift pattern with weekends included (this is issued at least one week in advance).
The contact centre is open between 8.00am and 7.00pm Monday to Friday, 8.00am - 5.30pm on a Saturday and 9.00am - 5.30pm on a Sunday. (Please note: No holidays are permitted in the first four weeks)
Starting Salary £22,064
After 18 months: £23,432
You have the opportunity to earn UNCAPPED COMMISSION from the first day you start on the phones and you get an increase in pay (extra £2.72 per hour on a Saturday and £7.69 per hour on a Sunday) if you are scheduled to work over the weekend.
Apart from the great salary they also have free parking onsite, discounted travel, discount in the duty free shops and restaurant's onsite!!
Ideal candidate would have:
Excellent customer service experience
Have a Passport or original Birth Certificate and Driving licence.
Fluent in Dutch or German and English
Previous up selling or sales experience
Start date is 2nd May 2018 so If you are interested in being a part of this great opportunity then apply today!
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