Customer Service Associate

We are currently seeking Customer Service Associates in Barnwood for a minimum of 3 months contract with scope for extension, this would be working 9am-5:30pm at £12ph Monday - Friday, please see below for more details on the role;

Role Profile;

An excellent opportunity has arisen for a Customer Service Consultant working within the Customer Service Solution Centre under Group Customer Services in Barnwood.

The team has been in place for 12 months and is working through existing and new group rectifications to ensure our customers are put back in the position they were in before any Bank error was made.

The successful candidate will be taking customer service calls from customers reviewing customer data, paying close attention to detail and ensuring that customers outcomes are fair and in line with the thresholds set by the division leading the work.

The chance to give back to our customers and ensure they are not impacted by Bank mistakes is what makes this role an appealing opportunity.

This is an excellent time to join a diverse and exciting team who are very focused on our customers and doing the right thing to support them

Requirements

• Quality Focused: Highly motivated and results orientated, remaining focused on the quality.
• Verbal communication - to ensure the highest standards are maintained when speaking to customers or third parties
• Providing Excellent Customer Service: Exceed customer expectations with quality customer service, meeting customer needs with the right outcome and demonstrating the added value.
• Team Working: Works co-operatively openly exchanging information and supporting colleagues to achieve business goals.
• Self-Motivation: Puts energy & commitment into completing work to the best of ability. Looks to exceed performance standards & targets & sets personal goals.
• Excellent communication: Negotiation and influence skills with the resilience and ability to influence others.
• Making Good Decisions: Selects the best course of action based on the available information and accepts personal responsibility for the outcome.

For more information or to send your CV direct please contact me at Sophie.Howley @ Manpower .co .uk or alternatively I can be reached on 01895 204 948