Service Desk Representative
We have an excellent opportunity for customer focused individuals to work with a prestigious company based in Crewe. As a customer service advisor you will be responsible for speaking with customers who are experiencing a variety of IT issues such as password and connectivity problems. You will deliver excellent customer service and ensure resolution of IT issues using a web based system. Working in a fast paced environment, you will be required to meet service delivery targets and deadline. This will involve comfortably following resolution scripts, as well as following processes to log incidents. The role is extremely rewarding and satisfaction can be taken from ensuring customer's IT problems are fixed first time. Previous IT Helpdesk experience and ITIL framework knowledge would be advantageous. This is a 24 /7 operation and you will be required to work shifts patterns covering 40 hours per week. Additional shift allowance is paid outside core hours. Candidates must have knowledge of IT systems and computer packages such as Microsoft Office, and have an affinity for problem solving, as well as being: - Customer focused - Self-motivated - Flexible- Adaptable to change - Able to efficiently organise their time - An effective team worker - Able to demonstrate the ability to learn and grow - Able to demonstrate exceptional customer service at all times - A strong communicator Preferably you will have experience of working in a customer service advisor role; and familiarity with working within a contact centre environment would be great! Working hours require a degree of flexibility as these will be dictated by real business needs. Now the important stuff! You will be rewarded with an excellent starting salary of £16,286 pro rata, rising to £16,500 pro rata on successful probation which is paid on a monthly basis. Along with a generous annual leave entitlement of 33 days per year (pro rata & inclusive of Bank holidays) our client offers free on site parking! Due to the nature of the working environment security checks will be carried out prior to final offer. This will include a check for current bankruptcy notices, County Court Judgements (CCJ's) and Individual Voluntary Arrangements (IVA's) and a criminal record check for unspent convictions. If you want to have a rewarding job, become part of a great team apply now! Sound like the perfect role for you? Apply here today!