Administrator

Manpower is currently recruiting for an Administrator on behalf of our client, American Express. This is a temporary role for six months, 35 hours per week (9.30-5 with 30 mins lunch Monday to Friday). The position is within Executive Customer Relations, a complaint handling department for Consumer, Corporate and Insurance products. The role is in the Insurance Admin team, predominantly handling a high volume of enquiries relating to the mis-selling of PPI.

Key Deliverables include, but are not limited to:

* Logging and acknowledging complaints in line with strict FCA guidelines.
* Answering customer insurance enquires via letter and email.
* Liaising with partners regarding the successful hand off of complaints.
* Supporting the Insurance Executive team with their case investigation.
* Maintaining and managing a number of spreadsheets and trackers.
* Responding to Claims Management Companies bulk enquires in a professional manner via e-mail.
* You will have a sincere and consistent desire to help, inform, solve problems and deliver better solutions for customers.
* You will be determined to see issues through to complete resolution, often working across World Service and with Business Partners to create sustainable solutions.
* You will be required to deliver a high standard of written competence in all your letters whilst displaying unsurpassed levels of Relationship Care.

Required Skills:

* Previous experience of the complaint handling process within a regulated environment an advantage
* Exceptional organisational, administrative and interpersonal skills.
* Attention to detail and timely follow-up.

The ideal candidate will have a proactive approach to work and the ability to work effectively in a high pressured, demanding area, as well as managing their own workload, ensuring all targets are hit consistently and offering support to team members as and when needed

If you're looking for your next Administrator role within a passionate team, please apply here today!