Dutch Speaking Customer Service Representative
- Employer
- AkzoNobel
- Location
- Gateshead, Tyne and Wear
- Salary
- Up to £23000 per annum + Benefits
- Closing date
- 3 May 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Dutch Speaking Customer Service Representative
Main Duties
- To manage order receipts efficiently, prioritising timely orders processing and good customer interactions and relationships.
- Support the order to cash process with excellent order processing
- Register and process customers orders on the system, received via electronic mail, phone or through other contact with the customer
- Ensure order processing is handled correct and in full, and is transferred to the transporters (logistic) Raises issues in delivery and/or invoice process with supervisor.
- Acts as first level contact with customers for answering questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customers needs
- Makes proposals for improvement on work processes
- Complete registering /filing/ archiving of customer service related documents
Job requirements:
- Strong communication skills both written and verbal
- Excellent attention to detail
- Ability to work well within a team
- Fluent in Dutch and English
Benefits:
- Accessible via public transport / Onsite Parking and on site facilities
- 33 days holidays a year (including Bank Holidays)
- Pension
- Manpower Discount offer - AA, Virgin Day experience's, Vauxhall and Merlin Entertainment group
Working Hours:
- Monday to Friday 36.15 hours a week
Company
This is your chance to join AkzoNobel - a leading global paints and coatings company and a major producer of specialty chemicals.
Home to well-known brands such as Dulux, Sikkens, International, Interpon and Eka; AkzoNobel supplies industries and consumers worldwide with innovative products and sustainable technologies that are designed to meet the growing demands of our fast-changing planet.
Headquartered in Amsterdam, over 47,000 people work for AkzoNobel across 80 countries worldwide – and this is your chance to join them. Take a look at the roles we're currently recruiting for on their behalf below.
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