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License Auditing Associate - English speaking

Employer
Manpower Ireland
Location
Galway
Salary
Up to EUR28500 per annum
Closing date
14 May 2018
Please note, this is a 6 month contract role for which you would be employed by Manpower and working on behalf of our client; SAP

Responsibilities
*Deliver support to Audit process with certain tasks
*Compliance with standard SAP GLAC Processes
*Communicate effectively, in English, with customers and multiple SAP colleagues (Other GLAC Colleagues, Sales, Local License Audit contact persons, Shared Service Contacts, Local Contacts) to support the delivery of high quality service and support
*Demonstrate operational excellence and flexibility
*CSS Message Handling
*Other tasks deemed necessary

Deliver support to Audit process with certain tasks
*Maintain Master Data quality within the LAS systems. This includes, but is not limited to, maintenance of comments, locked contracts.
*Complete certain tasks in the audit process, subject to training. These are sending measurement requests, courtesy calls, some support calls, reminder emails and other tasks deemed necessary
*Process audit results (subject to training)

Compliance with Standard SAP GLAC Processes
*Be competent in relation to GLAC processes using SAP tools
*Understand and incorporate process updates and changes
*Effective management of workload
*Complete all steps on the GLAC reminder timeline to be adhered to, where appropriate
*Use the GLAC standard documents and templates, unless otherwise agreed with SAP AG.


Communicate effectively with customers and multiple SAP colleagues (GLAS colleagues, Sales, Local License Audit contact persons, Shared Service Contracts, Local Contracts) to deliver high quality service and support

*Support customers in conducting the license audit through the use of SAP measurement tools, discussing with other experienced colleagues when necessary
*Support local license audit contact person to work on the KPI's (Master Data, Cancelled/escalated Audits, License audit opportunities)
*Answer all calls in a timely and professional manner, using voicemail appropriately.


Demonstrate operational excellence and flexibility
*Demonstrate professional behavior and good time/self-management
*Communicates absences to manager and relevant colleagues and ensure substitution is in place
*Where shifts are applicable, ensure appropriate handover of responsibilities in a timely manner


Other Tasks deemed necessary
*Work Load Share (WLS) Program - Assisting colleagues when personal workload allows, following the WLS process


BCP Message Handling
*Monitor and complete all BCP tickets attributed to you
*This to be done within agreed targets




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