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Customer Service Advisor

Employer
Undisclosed Company
Location
Derbyshire, Chesterfield
Salary
Up to £8.62 per hour + Holiday Pay
Closing date
14 May 2018

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Customer Service Agent - Engineering Resource Coordinator

Location: - Barlborough

Hourly Rate: - £8.62 per hour.

Shifts: - 8am to 4.30pm and 9.30am to 6pm - Must be able to work both shifts.

Contract: Temporary

Manpower is working in partnership with a well-established telecommunications company based in Barlborough. We are looking for a Customer Service Agent - Engineering Resource Coordinator to join the team on initially 2/3 month contract with the potential of being extended.

As a Customer Service Agent - Engineering Resource Coordinator you will be responsible for:-

  • Scheduling workload to engineers.
  • Ensuring correct parts have been assigned to the engineer.
  • Updating customer records with work carried out.
  • Answering both inbound and outbound calls related to breakdown or coverage issues.
  • Updating the customer on the changes/ delays.
  • Identifying business opportunities.
  • Ensuring the engineer has all the information needed to carry out their work.
  • Tracking the status of engineers in the field.

To be successful as a Customer Service Agent - Engineering Resource Coordinator you must have:-

  • Previous experience dealing with customer enquiries.
  • Able to work within a fast pace environment.
  • Excellent communication skills.
  • Able to multi task on several different computer screens and software.
  • Be able to follow strict company guidelines and regulations.
  • Able to work as part of a team.

If the Resource Coordinator role sounds like it's for you, email your CV

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