Customer Service Advisor
- Employer
- Undisclosed Company
- Location
- Derbyshire, Chesterfield
- Salary
- Up to £8.62 per hour + Holiday Pay
- Closing date
- 14 May 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Customer Service Agent - Engineering Resource Coordinator
Location: - Barlborough
Hourly Rate: - £8.62 per hour.
Shifts: - 8am to 4.30pm and 9.30am to 6pm - Must be able to work both shifts.
Contract: Temporary
Manpower is working in partnership with a well-established telecommunications company based in Barlborough. We are looking for a Customer Service Agent - Engineering Resource Coordinator to join the team on initially 2/3 month contract with the potential of being extended.
As a Customer Service Agent - Engineering Resource Coordinator you will be responsible for:-
- Scheduling workload to engineers.
- Ensuring correct parts have been assigned to the engineer.
- Updating customer records with work carried out.
- Answering both inbound and outbound calls related to breakdown or coverage issues.
- Updating the customer on the changes/ delays.
- Identifying business opportunities.
- Ensuring the engineer has all the information needed to carry out their work.
- Tracking the status of engineers in the field.
To be successful as a Customer Service Agent - Engineering Resource Coordinator you must have:-
- Previous experience dealing with customer enquiries.
- Able to work within a fast pace environment.
- Excellent communication skills.
- Able to multi task on several different computer screens and software.
- Be able to follow strict company guidelines and regulations.
- Able to work as part of a team.
If the Resource Coordinator role sounds like it's for you, email your CV
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