Customer Services Executive

Customer Services Executive required to join a reputable manufacturing company based in Witney. You will have a good understanding of their needs, process their requirements with speed and accuracy and be sympathetic to their problems whilst offering them proactive solutions.

Customer Service

• Customer relationship management
• Process orders received
• Offer alternative products for out of stock items
• Promote new products
• Maximise order book fulfilment by liaising with Supply Chain and Warehouse
• Be able to give technical information on products confidently over the telephone
• Have detailed knowledge of the customer's requirement
• Have empathy for a customer's problem
• Be able to communicate concisely and effectively, both written and over the telephone
• Ensure complaints are handled professionally and aim to resolve the situation amicably
• Develop good working relationships with internal departments ensuring issues are addressed in the proper manner
• Be able to suggest improvements in processes and procedures
• Be computer literate (Microsoft Outlook, Word, and Excel)
• Ad-hoc administrative tasks

This position could suit someone who is looking for their first role after university or college and really have a strong sense of commitment and drive to achieve. It could also suit someone who has great customer service skills and experience and is interested in working for a reputable company where their skills will be utilised and grown. You will need have a pleasant and friendly attitude, work accurately with excellent attention to detail and be a team player. This is a full time and permanent position with a starting salary of £18,000. You will receive a bonus of £2,000 p.a. after completing the probationary period. The working hours are 8.30 to 5.00 Monday to Thursday and 8.30 to 4.30 on Fridays. due to location you will need access to a vehicle. Please contact Lianne for more details or apply online.