Customer Support with German for med-tech industry

Location
Dublin
Salary
EUR25000 - EUR35000 per annum
Posted
23 Apr 2018
Closes
07 May 2018
Ref
Inte_Ger
Contact
Livia Stasakova
Job Type
Permanent
Hours
Full-time
Required Qualifications & Skills:
- High school diploma / Associates Degree or higher
- A minimum of 1 year related experience and/or training in Customer Service.
- Experience in a manufacturing company and/or in the medical device and/or pharma industry preferred
- Ability to speak, read and write in native German and English
- Excellent communication skills and customer focus
- Problem solving and analytical skills
- Organisational skills


Responsibilities:

- Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
- Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
- Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalogue to support providing basic product information.
- Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organisation; Arrange the product returns and raise credit notes, where required.
- Ensure order processing holds are addressed in a timely manner.
- Proactively communicate product availability to customer; Manage back orders, where required, informing the customers of availability dates.
- Create and distribute daily sales invoices.
Process requests for catalogues, price sheets, and copies of invoices.
- Handle product evaluation and travel set requests.
- Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
- Liaise with other departments to resolve customer inquiries.
- Ensure daily, weekly and monthly reporting is carried out as per business requirements.

Will be required to work during Irish public and bank holidays, subject to local law.


Benefits:
- Pension, life & health insurance
- Sick Pay
- 24 days paid annual leave
- Income protection
- Development support
...and some more

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