Swedish Account Support Associate

Manpower has an exciting new project in an American global Company in Dublin and we are looking for Swedish speakers to join our friendly Service Desk team as soon as possible. As an Account Support Associate, you will be the first point of contact for customers and will provide the best and most cost effective solution to the end customer.

The roles will suit enthusiastic candidates willing to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided) (Interview by skype)

Main Responsibilities:

*Act as the primary country contact for customers on all escalations
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Co-ordinate all consumable calls
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close


Requirements:
*basic understanding of Networks, with an excellent knowledge of MS Office
*Effective interactive skills and ability to work as part of a team
*Fluency in English and Dutch
*Able to control interactions with customers using persuasion and influencing skills
*Flexible and good attitude

If this applies to you I look forward to speaking to you.