Finnish Speaking Account Protection Specialist

Finnish Speaking Account Protection Specialist

Location: Brighton
Pay Rate: £11.00 per hour
Working Hours: Shifts patterns: 6am - 2pm, 7am - 3pm OR 3pm - 11pm

Our client is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, they make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

They are committed to becoming the world's most respected service brand and daily deliver extraordinary service to their customers, constantly reinventing there ways of working to ensure they offer rich rewards that redefine expectations for their clients and themselves.

Responsibilities:

The core function of an Account Protection Specialist is to deliver superior customer experience by focusing in customer care principle, making it easy to do business with, recognising our customers and solving the customer's problems. It is equally important to drive profitable spend by making sound and fact based decision taking into consideration both credit and fraud risk assessments.

1) Handle incoming authorisations requests - resolved within the assigned empowerment limit guided by existing international authorisations policies and procedures.
2) Refer complex cases or charges above empowerment limit in accordance to the outlined concurrence and escalation matrix.
3) Ability to detect and minimise credit and fraud risk whilst enabling spend at the same time.
4) Service customer calls to perform charge verification's, taking the appropriate action if fraud is confirmed or negated.
5) Uphold the highest level of integrity by adhering to compliance including, but not restricted; to law and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules.
6) Handle customers (service establishments and card members) basic enquiries after business office hours, weekends & public holidays, unless an exception is granted on market basis.
7) Update support messages and account status into the credit authorisation system for fraud and credit reasons.
8) Liaise with overseas servicing centres on authorisations requests and customer enquiries, both internal and external.
9) Handle calls with highest quality standards and ensure we deliver our brand promise.
10) Handle internal customer enquiries on authorisations related queries.
11) Support other risk management functions as and when required.
12) Participate in scheduled off phone work related activities, including training's, town halls, employee engagement and team building activities.

Any offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required skills:

1) A team player with excellent communication and analytical skills
2)High level of integrity
3) Must be willing to work on shifts
4) Highly service orientated
5) Fluency in Finnish - written and verbal
6) Proficiency in English - written and verbal
7) Understanding of Risk Management an advantage


Our client places great importance on doing what is right, what is best and what is innovative. And they continue seeking people to champion these values and beliefs as they grow. The world's a big place, filled with big ideas and amazing people. And our client want the best of them to work for them. They are interested in where you came from, but they are even more excited about where you will go.

Blue Box Benefits - What's in it for you?

Our client's state of the art office in the heart of Brighton provides on site facilities including a restaurant, coffee bar and gym, designed to put your well being first.

Working for our client you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place them as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).