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Office Administrator

Employer
Undisclosed Company
Location
Swindon, Wiltshire
Salary
Up to £11.2 per hour
Closing date
9 May 2018

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My client is seeking a professional administrator to start a 3 month temporary assignment as quickly as possible, however there is strong indication that the assignment will be extended

Working for a large financial organisation based in Swindon you will come from a proven history of Office administration. If you have knowledge of or have worked within finance this would be advantageous.

The role is being offered on a full time basis with working hours of Monday - Friday 09:00 - 17:00, 1 hour for lunch

To be successful if your application you must be confident in your approach to work, Great attention to detail, experience in multi tasking coupled with strong excel skills.

Some of your duties will include but not limited too.

  • Providing a first contact point for both internal and external customer via direct telephone contact, email and/or written correspondence;
  • Provide timely and accurate finance quotes for the full range of financial products in accordance with KPI's and SLA's;
  • Generate contractual documents for the full range of financial products in accordance with company procedures ensuring details are accurate and complete;
  • Process signed contract documents on the system and for payment of invoices including the maintenance of tracker spreadsheets and other company records;
  • Quote for contractual early settlement, termination, insurance loss and any contractual changes,
  • Issue contract change documentation to customers in accordance with company procedures ensuring all details are accurate and complete;
  • Process all approved requests for early settlement, termination, insurance loss and any contractual changes and ensure the system and tracker spreadsheets accurately represent any changes;
  • Proactively manage the end-of-lease process for all vehicles including communication with customers to ensure timely return and/or termination as appropriate, Take responsibility for accurate recording of the process on relevant tracker spreadsheets;
  • Address all customer service queries and complaints within agreed timescales, seeking approval and/or support from the Operations Team Leaders as required;
  • Administration of the Dealer Floorplan facility;
  • Work in collaboration with other departments to ensure the best possible service to both internal and external customers;
  • Raise Purchase Orders and reconcile inbound invoices;
  • Reflect customer contract creations, changes and terminations in associated headlease contracts;
  • Contribute to monthly reporting requirements by ensuring all tracker spreadsheets are completed with accurate and complete information;
  • Contribute to general housekeeping tasks including but not limited to filing, scanning and archiving;
  • Provide sickness/absence cover across the Operations department as needed;
  • Taking ownership of tasks and any issues, referring to Operations Team Leader when authority is required.

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