IT SUPPORT ENGINEER INFRASTRUCTURE

Infrastructure Support Specialist II

An Engineer is sought to predominantly to undertake a breakfix role with the ability to perform cabling. This is a permanent role based on customer site in Slough with working hours as follows: Mon - Fri 07:00 - 21:00 split shift, Sat 08:00 - 17:00 and required to do on-call.

On occasion may be required to travel to London Cabot Square E14

The successful candidate will be responsible for day to day administration of technical infrastructure & services (networks, systems, databases), covering the physical delivery, maintenance and ongoing support, providing systems programming, installation, customization, testing services and technical support. Will provide problem diagnosis & resolution. Will install & configure customer solutions, install operating systems, firmware updates, software patches and software updates to achieve optimum product functionality. Responsible for planning, designing, implementing and leading installation projects or process. Will manage client/server issues, technology procurement & maintaining integrity and links. Provides technical support and advises on the use of programming tools, database systems and the optimization of production programs.

Providing Server hardware support across a multi-vendor environment, Hardware consists of H P ISS, Dell servers, I B M Blades & IB M P770's.

Provide Data Centre cabling activities installation, termination and testing of all data centre interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)

Provide Data Centre Facilities management activities such as but not limited to IMAC work, escorting external resources, requesting access etc

RESPONSIBILITIES:
* Installations, maintenance, and repairs on customer equipment.
* Installation, termination and testing of all data centre interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)
* Strong Customer relationship building skills. Ability to manage complex Customer problems
* Understands customer goals; identifies consequences of various solutions.
* Configures system hardware & software. Assembles and integrates system/product, and verifies system/product operation.
* Uses proactive monitoring procedures to identify problem prevention opportunities.
* Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
* To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
* Perform duties at a team leader level.

SKILLS AND QUALIFICATIONS:
* Strong Customer relationship building skills. Ability to manage complex Customer problems
* Must have very strong knowledge of H P Proliant & Blade servers.
* H P server accreditation preferred.
* Good server hardware knowledge - understanding of server models, upgrades options, hardware components
* Sound knowledge of ESD working practice
* Sound knowledge of general Health & Safety
* Good knowledge of DC Cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)

Desirable:
* SQL experience is desirable
* Some exposure in Datacentre - Cabinets, Power consumption of devices, etc.
* Good excel skills
* ITIL Foundation
* H PE tools/system knowledge i.e parts ordering and call management via FSM/SF
* Good knowledge of Service Now (SNOW)

REWARDS
ON OFFER IS AN EXCELLENT SALARY OF £33,335 PER ANNUM PLUS BENEFITS.
Telephone Standby 1 in 3 or 4 will be paid 0.1 of basic salary rate
All overtime will be paid at 1.3 x base rate.
37.5 hrs Week across Mon - Sun

TO APPLY PLEASE SEND COPY OF CV OR CALL 0 7 515 32 4 695. All applications are dealt in strict confidence.